General Manager

General Manager at Isha Patisserie

At Isha Patisserie, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking an experienced general manager to join us. As an ideal candidate, you’ll be a born leader with previous managerial experience. You’ll have proven experience overseeing operations, and potentially human resources, finance, and communications departments, too. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency. Objectives of this Role: - Develop strategic plans for optimized productivity - Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement - Uphold standards of excellence and soaring quality - Seek out opportunities for expansion and growth by developing new business relationships - Provide guidance and feedback to help others strengthen specific knowledge/skill areas - Daily and Monthly Responsibilities - Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals - Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives - As a manager you will abide by meeting financial targets - Follow all hygiene guidelines in accordance to the local authority with high importance - Complete fortnightly rotas - Estimate future needs for goods, kitchen utensils and cleaning products - Complete stock count and stock orders - Maintain project timelines to ensure tasks are accomplished on time - Develop, implement, and maintain budgetary and resource allocation plans - Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values - Resolve internal staff conflicts efficiently and to the mutual benefit of those involved - Skills and Qualifications - Proven experience in a managerial role - Strong decision-making capabilities - Above-average communication, collaboration, and delegation skills - Proven ability to develop and maintain financial plans - Ability to motivate and lead people, and hold employees accountable - Strong working knowledge of operational procedures - Preferred Qualifications - Previous performance evaluation experience - Working knowledge of human resources processes - Manage restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Appraise staff performance and provide feedback to improve productivity

Being part of the first and only independent store in one of the UK’s largest out of town shopping centres, it is important to be an active member of the team and continue to build a solid brand image. As we grow and progress our exciting business, you will be part of the core team working closely with the owners and joining this journey.